Online Workshop FAQ
When will I get the resources?
If you’re joining in by phone and don’t use the internet, contact the office to arrange to get the resources. Make sure you book early so that they arrive in good time, as they may be posted to you.
Any resources will be emailed to you in advance of the workshop.
The tunes will be available to download from our website a week before the workshop. We’ll send you all the information you need to do this.
How do I buy a workshop ticket through the SMG website?
If you are new to Scots Music Group – welcome! To buy a ticket please Sign up through our website. This allows us to email you with confirmation of your booking, the Zoom details, a link to the workshop resources and contact you in the unlikely event that the workshop is cancelled. Please Sign up here. After which please Sign in to buy a ticket/s.
If you have registered your details with Scots Music Group Sign in and click on New booking to buy a ticket/s.
Can I buy more than one ticket in a single transaction?
Yes. Our ticket sales are set up to allow two ticket purchases per customer. Please note that is the second ticket is for someone not in your household please contact us with their email/phone number so that we can share the Zoom and resource details with them.
Do I have to buy my ticket online?
We encourage purchasing tickets online for participants’ convenience. If however you can’t buy through the website please contact the office. You will be asked to pay for your ticket in advance by bank transfer, PayPal or cheque. Tickets cannot be purchased by card over the phone.
I’ll be attending the workshop one screen with someone else. Do we each need to buy a ticket?
We would encourage anyone who will be attending the workshop with a number of others to show their support for SMG and buy a ticket each. Our ticket sales are set up to allow two ticket purchases per person, so you can buy a ticket for yourself and one other person.
When does online booking close?
Online booking (usually) closes half an hour before the workshop starts. Please check the Latest News on the hompage for any updates.
Can I access these Zoom workshops by telephone?
Yes of course. The workshops are hosted by the Scots Music Group Zoom so there will be just one set of Zoom login details that we will share with all participants. If you are joining the workshop by phone or would like advice on how to phone into Zoom please contact us.
How many Zoom links will you give me?
We’ll share one link with you. Scots Music Group is hosting all the workshops.
Can you help me with Zoom?
Please get in contact, in advance of the workshop, if you would like Zoom help .
Do I need SMG membership to attend the workshops?
No. The main benefit of SMG membership is the discount it gives on class fees. However there is no membership discount for workshop tickets.
If you would like to support the work of SMG please click here for more information about membership or to make a donation click here
Can I have a refund?
Workshops run according to demand and fees are non-refundable. If that would lead to exceptional hardship for you, then please get in touch with the office to explain your particular circumstances, which will be treated confidentially.
Please note that in the case of SMG cancelling this workshop day, e.g. due to low numbers, refunds will be given in full. If part of a day workshop is cancelled, a proportional partial refund will be given.